I just wanted to send you a letter of appreciation for the professional work done for one of my best customers and one of my best friends. The two technicians that you sent to intall Mr. Savedes’s syetem showed up exactly when your office stated. Both Ryan and Jessie carried out their jobs in an efficient and orderly manner. The customer was concerned for many reasons because of his previous interactions with another company and your men did everything to make the customer feel comfortable and secure in his decision. The people skills that both men exhibited went both above and beyond what would be expected. The end result was an installation with no problems, a job site cleaned better than when they arrived, bottom line a satisfied and happy customer.
As a general contractor I see all kinds of contractors in various degrees of professionalism and quality of work and what your men and company did for my customer was exceptional and I would never hesitate to refer and us you for all my jobs and customers.
I aslo wanted to thank Mike who initially came out last Saturday to evaluate the situation. Mike also exhibited the highest degree of professionalism and at a time when the customer is frantic did everything that he could to help the situation and make the customer feel like someone really did care about their problems.
Thank you, I really appreciate all that your company does for my customers.
John M Onega
MRI Construction Services